Refund & Cancellation Policy

Chrome Extension (Lifetime License)

We offer a 7-day money-back guarantee on all Chrome extension licenses. If you are not satisfied with Ultimate Web Scraper for any reason, contact our support team within 7 days of your purchase for a full refund. No questions asked.

To request a refund, email us at [email protected] or use our refund request form.

Cloud Platform (Subscription)

Refund requests for Cloud Platform subscriptions are evaluated within 7 days of the subscription start date:

• Full refund — if no credits or cloud resources have been consumed.
• Partial refund — may be issued depending on usage, evaluated on a case-by-case basis.
• No refund — for credits and services that have already been fully consumed.

Refund requests made after the 7-day window will generally not be honored, except in exceptional circumstances at our discretion.

Cancellation Policy

You may cancel your Cloud Platform subscription at any time from your account dashboard. Upon cancellation:

• Your subscription remains active until the end of the current billing period.
• You retain full access to all features and remaining credits until that date.
• No partial refunds are issued for unused time within a billing period, as the full service capacity is provisioned at the start of each cycle.

Credit Top-Up Packs

Credit top-up purchases are non-refundable once credits have been consumed. If no credits from a top-up pack have been used, a refund may be requested within 7 days of purchase.

How to Request a Refund

• Email us at [email protected] with your account email and details of your request.
• Chrome extension customers can also use our refund request form.

Refund requests are typically reviewed within 7 business days. Approved refunds are processed within 14 business days.

Frequently Asked Questions

Contact

If you have any questions about this policy, please contact us at [email protected].